Years ago, FiveStone met with an organization that was doing incredible work throughout the United States. The work was going so well that they wanted to branch out into other countries. However, to do that, they thought they needed to start a new nonprofit to serve the global market. This struck us as odd. Why not just change your strategy? Start a new division? Open an office in Tokyo?
As it turns out, the founding mission of the organization was written in such a way that it also included strategic elements. As a result, the mission was to serve only North America. They were right; it was easier for them to start a new organization than to update their charter.
Another time, we met with an organization that was finding it difficult to communicate about their work. When we dug in, we found that the organization had no real set of belief statements to tether them. Because they had not properly defined how they were going to operate, anything they wanted to say simultaneously did and did not make sense.
These two short stories exemplify something we encounter again and again—operational statements that are:
1. Intertwined, making it difficult to operate or pivot.
2. Vague, making it hard to effectively manage.
Over and over at FiveStone, we have found that a set of strong beliefs, properly framed and articulated, set the foundation for a strong brand. As you wrestle with your Three Core Questions, you need to turn inward and examine your belief system, get practical, and design your organization.
There are five belief statements that you will need to work through to properly define your work and set a strong foundation for your narrative. These statements are not uncommon, but they need a healthy evaluation in order to set up your narrative for the best chance of success.
As you develop these core beliefs, understand that the work of defining them does not unfold in a linear sequence. Instead, each statement informs the others, and there is a constant back and forth between the statements.
With your Vision sketched out, you will move on to your Mission. But in working on your Mission, you will think of things that lead you to refine your Vision. In updating your Vision, you will find that your initial Mission needs evaluating, and this means your Strategy will need updating, and so on.
Have you ever asked yourself, “What’s our purpose? Why do we do what we do?” We find that entrepreneurs excel at asking, “What is the what?” but few ask, “What is the why?”
At a core level, each one of us longs for purpose in our lives, and if we dig deep enough, we are faced with asking ourselves whether our work matters. Is it more than a paycheck or an avenue for personal satisfaction? We think the answer is yes, and we bet if you are starting a social enterprise or nonprofit, you think so too.
Yes, your work matters.
What you make matters.
How you make it matters.
One of the primary ways that we take responsibility for the world is through our work. So as we work, we are using our time, talents, and energy to respond to the needs of the world. In this, we find purpose.
Rosabeth Moss Kanter
This purpose is much deeper than a personal driving factor. Your purpose should sit at the core of your organization and weave itself into all that you do. So ask yourself: Why does your organization exist?
Whatever your answer, it should move beyond profits, products, or services. Your Reason for Being captures the heart of your organization, and it is the essence of why you have chosen to do what you do. Your exploration will help produce and guide your narrative.
Business author Rosabeth Moss Kanter sums it up well: “Great companies identify something larger than transactions or business portfolios to provide purpose and meaning. Meaning-making is a central function of leaders, and purpose gives coherence to the organization.”
Not only does your Reason for Being communicate the purpose of your work, but it also exists to help you explore the common issues that surround your work and how you think about those issues. As a nonprofit or social enterprise, it’s easy to stop at the most obvious reasons for your work. You might say, “We want to see poverty eradicated,” or “We want to feed people,” or “We want to give work to women in Asia.”
These are all great starts to discovering your organization’s Reason for Being. But if you go deeper, what do you discover?
Why is there poverty? Why are people hungry? Why are women in Asia not working?
Our Reason for Being should attempt to answer these broader questions so that we can address the core of the problem inside of our purpose. This is where a healthy understanding of our three core questions can help us. You can see now why we spent time asking ourselves, Where have we been?
Examining these questions and discovering your Reason for Being is a bit of a heady exercise. It demands hard thinking and a forming of philosophies that shape the way you see the world and choose to respond to it.
As you think through this, continue to ask yourself: Why?
Exercise: Reason for being
Finding your Reason for Being looks a lot like a philosophy exercise. Take some time to dig in and ask yourself why your organization exists. For each answer, dig deeper by asking “why?”
As you look out to the future of your organization, what do you see? This is the beginning of the Vision for your organization.
The Vision Statement answers: What will the world look like if I accomplish my mission?
Practically speaking, the Vision Statement is the three, five, or ten-year future state of your organization.
Traditional thinking says you should be able to measure and attain what you articulate in your Vision Statement. Organizations tend to get stuck thinking, Well, we need to deal in reality. So our vision must sound plausible, reachable, and measurable. If we get too creative with it, we won’t be able to tell if the vision is coming to fruition.
Of course, the Vision Statement could be those things. You could package it in a way that feels plausible and measure it along the way. But what good is a Vision Statement that sounds neat and attainable? Changing the world is no easy task. We don’t think the Vision Statement should sound plausible. If it does, then perhaps you aren’t thinking big enough.
Small thinking doesn’t change the world. Crazy changes the world.
As you work on your Vision statement, let your imagination kick in. Use what you see in your mind’s eye to capture the essence of your Vision. Write it in big, bold language that draws people to your work and energizes those around your organization. Let the tension of the plausibility create excitement for your work and a hope that you can pull it off so that others are rooting for you.
When you are finished, look back at what you wrote and draw a symbol over the words that represent the six lenses discussed in the Vision section. Make sure all lenses are represented.
The job of the Mission Statement is to answer the what of your organization. As much as the Vision needs to avoid specifics and measurables, the Mission needs to capture those things.
In a purpose-driven organization, the Core Values align with the rest of the Core Beliefs.
Core Values create a definition of who you are and encompass the universally applied non-negotiable behaviors of an organization.
They move you from “Why?” and “What if you did it?” to how you are to operate in the day-to-day. These values and how they manifest themselves are what makes your organization unique.
Author and management expert Jim Collins defined Values this way: “… inherent and sacrosanct; they can never be compromised, either for convenience or short-term economic gain.” Typically, your Values derive from the operating behaviors of the leadership team or founder. These values are distilled into the three to five Core Values that can be defined by a short phrase. The definition gives the Value context within your organization and answers the question, What does it mean to work here?
If you don’t define the Value as it relates to your organization, you are leaving it to the team or individual to define based on their past experiences and interpretation.
Keep in mind that there are other types of values often perceived as core values but are actually something different. Business management author Patrick Lencioni calls these Aspirational Values, Accidental Values, and Assumed Values.
Aspirational Values are values that you see as essential but aren’t yet realized within the organization. Accidental Values bubble up naturally through the commonalities of the team or the shared culture. These two types of Values operate on a different layer than the Core Values. They may appear as Core Values if they have implanted themselves as a result of the organizational culture or social landscape. In reality, though, they are not.
Assumed Values, on the other hand, operate on the same layer as Core Values but do not represent something specific to your organization. Like Aspirational and Accidental, Assumed Values exist in addition to the Core Values but are not explicitly stated. Often, they are values that society or your industry recognize as normal.
For example, a common Core Value that an organization may claim is integrity. But everyone would say that they want to hire people with integrity. There is no distinction here. This doesn’t mean that integrity can’t be a Core Value. But ask yourself this:
Would you really hire someone without this quality, even if it was not formally stated as a Value? If the answer is no, then perhaps you are not looking at a Core Value but instead an Assumed Value.
Finally, as you consider your Core Values, think about how they function in your organization as an operational framework. To really make a difference, your Values must be instilled into the entire organization. In this way, the Core Values give employees a framework for operating and decision-making.
People only implement what they really believe in. Jim Collins goes so far as to argue that you cannot force people to buy into Values; they must be predisposed to holding them.
Living by Values, however, can be painful. They crash against the reality of operating an organization. As Lencioni noted, “If you’re not willing to accept the pain real values incur, don’t bother going to the trouble of formulating a values statement. You’ll be better off without one.”
Remember, Values matter because they answer the question, What does it mean to work here? Don’t get sidetracked with creating values that don’t answer that question. Focus.
To embed your Values into the whole of the organization, you need to manage, monitor, and reward them. You want your Values to be the operating manual for working at your organization. Words on the wall look nice but mean nothing if we don’t invite the rugged accountability they demand.
When the theory of your Vision, Values, and Mission meet the practice of your organization, then you have Strategy. Your organizational Strategy answers two primary questions:
• What is unique in how I am addressing the problems?
• How am I going to get this work done better than anyone else?
The answers to these questions relate to the rest of your Core Beliefs—you are now stating how they will be actualized into your work.
Your eight-word mission might state that you exist to “improve the education of underprivileged kids.” Great. How are you going to do that? Well, your Strategy could look like any number of things: coaching teachers, starting schools, or making instructional videos for students. In other words, the Strategy addresses how you are best suited to tackle that work.
In the past, Strategy meant plotting a future state for your organization, then reverse engineering a route to that future state. In this paradigm, an organization developed a destination and a road map, then stuck to the directions and plowed ahead, never looking around to see how the landscape might be changing.
Today, heading down the same road without questioning the best route along the way is foolish. The world is too connected, too fast, and too dynamic. In response, your strategy must be focused and agile. You must think in one- or two-year increments and adjust to market and social conditions as you move forward.
Strategy is the best way to do the work in front of you with everything you know today. And the quicker what you know today changes, the more adaptive your Strategy needs to be.
So how do you develop your Strategy?
You will need to ask yourself three separate and distinct questions. The whole of the exercise allows the answer to one question to impact the answer to another. In the end, you will form a complete picture of what it takes to execute your Strategy.
Good Strategy forces choices: We do this but not that.
These choices (thinking) become the boundaries of your work and give you focus. However, these choices must consider the resources (planning) it will take to get the work done (execution). If your Strategy doesn’t account for resources, then you don’t have a Strategy; you have a dream. Fencing in your organization is key to effectiveness (or longevity) as it keeps you from chasing too many things and losing focus.
Your belief system is the foundation of your organization and all that it does flows out of this. A brand is most effective when the beliefs, strategy, and expressions all align.
The world is changing at a dizzying pace. New understandings of culture, access to data, and technology all make it necessary to evaluate what your organization understands and believes. Because of this, you need to set a regular rhythm of evaluating your organization’s core beliefs and adjusting them as necessary.